Terms of use for HelloFonty.
Version of 10/10/2026
The website hellofonty.fr (the “Platform”) is published and operated by SWEEPS, a French SAS registered with the RCS Melun 913 088 647, whose registered office is at 36 rue d’Avon, 77300 Fontainebleau, France (“HelloFonty”).
By creating an account or using the Platform, you accept these Terms of Use. Paid services are also governed by the Terms of Sale. The French version prevails in case of discrepancy.
These Terms of Use set out the conditions for accessing and using the Platform, which connects INSEAD students looking for housing in Fontainebleau with landlords offering furnished accommodation.
Browsing listings is open to everyone. Booking is reserved for INSEAD students, who must prove their enrolment (enrolment certificate). HelloFonty may check documents and refuse or suspend an account in case of doubt.
Every Member must be of legal age and able to enter into contracts.
Members provide accurate and up-to-date information and are responsible for keeping their credentials confidential. Any activity from their account is deemed to be carried out by them. In case of fraudulent use, they must notify HelloFonty without delay at contact@hellofonty.fr.
HelloFonty publishes an online platform: Landlords list their homes on it, Tenants browse and book them. HelloFonty is neither a real estate agent nor a property manager, is not a party to the rental agreement between the Landlord and the Tenant, and does not guarantee the performance of that agreement or the condition of the accommodation.
HelloFonty never holds Members’ funds: rent, charges and security deposits are paid directly to the Landlord’s Stripe Account. HelloFonty only receives its own fees (see Terms of Sale).
Partner offers. HelloFonty may present Landlords with offers from third-party providers (concierge, cleaning, insurance) and may be remunerated for doing so. Where a partner is affiliated with HelloFonty, that is stated next to its name. Those providers contract directly with the Landlord: HelloFonty is not a party to that contract. The Landlord is contacted by HelloFonty or by those partners only if they have agreed from their profile, and may withdraw that agreement in the same place.
The Landlord guarantees that they are entitled to rent out the accommodation and that the listing is accurate, complete and compliant with the law (decency, diagnostics, surface area, rent and charges, rental conditions).
Listing ranking. Listings are ranked by how complete they are (number of photos, length of the description, floor area, rent, number of bedrooms, bathrooms and guests, amenities filled in), then by the date they were last updated. No position in the search results is sold, and none can be bought, in any form. From the “My listings” page the Landlord can see at any time how complete each of their listings is and what is left to fill in.
Relaying listings. HelloFonty may relay a published listing on its own channels (website, blog, social networks, student groups) in order to make it known. Relaying takes the form of a link to the listing page and contains no personal data about the Landlord. The Landlord may ask for relaying to stop at any time by writing to contact@hellofonty.fr.
The Landlord complies with the rules on security deposits: for a furnished main residence it may not exceed two months’ rent excluding charges; no security deposit may be requested under a “bail mobilité”.
The Landlord remains solely responsible for their legal, tax and social obligations relating to the rental.
The Tenant sends a booking request, which the Landlord accepts or declines. Once accepted, the Booking is confirmed by paying the first instalment (first rent and security deposit) within the stated time limit. Otherwise the request expires. HelloFonty’s service fee is a separate payment, requested once that first instalment has been made.
Cancellation terms for rent and the security deposit are set by the Landlord and, where applicable, by the rental agreement. Refunds of the service fee are governed by the Terms of Sale.
Payments are processed by Stripe, a licensed payment service provider. To receive payments, the Landlord opens a Stripe Account and accepts Stripe’s terms (Stripe Connected Account Agreement); they are subject to the identity checks required by Stripe.
Rent and the security deposit are collected directly on the Landlord’s Stripe Account. HelloFonty takes nothing from those sums. Stripe then pays the funds out to the Landlord’s bank account. The service fee owed by the Tenant is a separate payment, collected by HelloFonty on its own account: it does not pass through the Landlord’s Stripe Account and is not part of their income.
Members must not settle outside the Platform a rental initiated on the Platform in order to avoid HelloFonty’s fees.
The security deposit is paid by the Tenant with the first instalment, directly to the Landlord’s Stripe Account. The Landlord is its sole holder and is solely responsible for it.
From their account, the Landlord chooses what happens to the security deposit:
Each choice is recorded with its date and the accepted wording.
At the end of the rental, the Landlord returns the security deposit from the Platform within the legal time limits, stating any amount withheld and the reason. Deductions must be justified. If the deposit has already been paid out to the Landlord’s bank account, Stripe may debit the refunded amount from their account. Disputes about the security deposit are solely between the Landlord and the Tenant.
The Platform may generate documents (lease, inventory, access guide) from the information entered by Members. These documents are an aid and do not replace legal advice: the parties remain responsible for their content, mandatory appendices and signature.
Messaging is for exchanges relating to listings and Bookings. The following are prohibited: unlawful, discriminatory, abusive or misleading content, fraud, spam, identity theft and any attempt to circumvent the Platform. HelloFonty may moderate messages and block those that breach these rules.
HelloFonty uses reasonable means to keep the Platform running, without guaranteeing permanent availability. To the extent permitted by law, HelloFonty is only liable for direct damage resulting from its own fault, and not for Members’ listings, content or conduct, nor for the performance of rental agreements.
Members may delete their account at any time. HelloFonty may suspend or delete an account in case of breach of these Terms, fraud, risk to Members’ safety or legal obligation.
SWEEPS processes Members’ personal data in accordance with its Privacy Policy, available from the footer.
HelloFonty may amend these Terms. Members are informed of significant changes; continued use of the Platform constitutes acceptance of the new version.
These Terms are governed by French law. In case of dispute, the Member first contacts HelloFonty at contact@hellofonty.fr to seek an amicable solution. Consumer Members may use, free of charge, the consumer mediator named in the Terms of Sale. Failing agreement, the courts designated by law have jurisdiction.