Terms of sale for HelloFonty.
Version of 16/10/2026
Seller: SWEEPS, a French SAS with a share capital of 10 000 €, RCS Melun 913 088 647, SIRET 913 088 647 00023, EU VAT number FR18913088647, registered office: 36 rue d’Avon, 77300 Fontainebleau, France. Contact: contact@hellofonty.fr, 09 80 80 75 80. The French version prevails in case of discrepancy.
These Terms of Sale govern the paid services of the hellofonty.fr Platform:
The Platform is free for Landlords until 31 January 2027. From 1 February 2027, publishing and managing listings remain free, and the other functions become paid at the price announced on the Pricing page. No commission is taken on rent, before or after that date.
They supplement the Terms of Use. Rent, charges and security deposits are not sold by HelloFonty: they are owed to the Landlord and paid directly to their Stripe Account.
Prices are stated in euros including all taxes on the Pricing page and at the time of payment. HelloFonty may change them at any time; the applicable price is the one in force on the date of the payment concerned.
The service fee pays for what HelloFonty provides to the Tenant during their stay: access to their personal space and the safekeeping of their documents, assistance if something goes wrong with the Landlord, and finding another home should the stay have to end early. It does not pay for finding the accommodation, nor for negotiating or concluding the lease, which are the Landlord’s responsibility.
Searching, sending a request, uploading a student certificate and uploading the lease being left behind are free: nobody pays to apply.
Amount:
Paying it opens the personal space: the signed lease, the rent receipts, the inventory, rent tracking and deposit tracking. The lease and the inventory are kept there for the Tenant’s convenience; they do not replace anything, and the Tenant may at any time obtain a copy from their Landlord, who owes it to them.
It is due once per Booking and is a separate payment, collected by HelloFonty on its own account, after the first rent and the security deposit have been paid to the Landlord. The Tenant knows its amount before making that first instalment.
Refunds:
Refund requests are sent to contact@hellofonty.fr. Refunds are made to the payment method used.
Until 31 January 2027, nothing. Publishing a listing, managing it, having a lease signed, following rent and returning a deposit are free, with no subscription and no commission on rent.
From 1 February 2027, publishing a listing and managing it remain free; the other functions become paid at €9.90 per ongoing lease and month. Billing and termination terms will be set out in a later version of these Terms, sent to Landlords at least one month before it takes effect. No amount will be charged unless the Landlord has first registered a payment method for that purpose.
The Landlord does bear Stripe’s fee on their Tenant’s payments, since those are collected directly on their own account. That fee is Stripe’s, not HelloFonty’s, and HelloFonty receives no share of it.
These terms cover only the use of the Platform. Any on-site service, in particular photographs, viewings, key handover or the coordination of cleaning and repairs, is the subject of a separate contract concluded directly with its provider. HelloFonty collects neither rent nor deposit, and signs no lease.
Payments are processed by Stripe. HelloFonty does not store any card data. The service fee owed by the Tenant is collected by HelloFonty on its own account, as a separate payment. HelloFonty never holds the sums owed to the Landlord.
Consumer Tenants have fourteen days to withdraw from the service contract concluded at a distance with HelloFonty, from the day they accept it.
The services covered by the service fee are performed during the stay: they are not fully performed at the time of payment. The Tenant therefore keeps their right of withdrawal for the whole of that period.
If they withdraw before the stay begins, the service fee is refunded in full. If they withdraw after the stay has begun, having asked for the services to start on that date, they remain liable for the amount covering the days already elapsed, calculated pro rata to the length of the stay; the balance is refunded to them (article L221-25 of the French Consumer Code).
Withdrawal is exercised by any unambiguous statement sent to contact@hellofonty.fr. The refund is made within fourteen days of receiving that statement, to the payment method used.
The right of withdrawal does not apply to the rentals themselves, which fall under the agreement concluded with the Landlord.
A proof of payment is available in the Member’s account. Any invoice can be requested at contact@hellofonty.fr.
Complaints can be sent to contact@hellofonty.fr or by phone at +33 9 80 80 75 80. HelloFonty aims to reply within 7 business days.
In accordance with articles L611-1 et seq. of the French Consumer Code, consumers have the right to use a consumer mediator free of charge, after first trying to resolve the dispute directly with HelloFonty through a written complaint. The details of the mediator HelloFonty is registered with are provided on request at contact@hellofonty.fr.
These Terms of Sale are governed by French law. Failing an amicable solution, disputes are brought before the competent courts designated by law.